Privacy Policy

Pace Home Buyers ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Property information (address, condition, ownership status)
• Selling timeline and reason for selling
• Any other information you choose to provide through our forms or communications

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Usage information (pages viewed, time spent, clicks, scroll depth)
• Location information (IP address, approximate geographic location)
• Referral source and marketing attribution data

Tracking Technologies

We use various tracking technologies to collect information, including:

• Google Analytics: To analyze website traffic and user behavior
• CallRail: To track phone calls and form submissions
• Google Ads: For conversion tracking and remarketing
• Cloudflare Turnstile: To prevent spam and protect our forms

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide cash offers for your property
• Communicate with you about our services via calls, texts, and emails
• Process transactions and complete property purchases
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. TCPA Consent and Communications

By submitting your information through our forms, you expressly consent to receive calls and text messages from Pace Home Buyers at the phone number you provided, including through the use of automated dialing systems and prerecorded messages. This consent is not a condition of purchasing any goods or services from us.

You may revoke your consent at any time by:

• Texting "STOP" to any text message you receive from us
• Calling us at (914) 246-5010
• Emailing us at privacy@pacehomebuyers.com

Standard message and data rates may apply to text messages.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Companies that help us operate our business (e.g., CallRail, Google, Cloudflare, Supabase)
• Business Partners: Title companies, attorneys, and other professionals involved in property transactions
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Anti-spam protection through Cloudflare Turnstile

6. Your Rights and Choices

Access and Update

You may access and update your personal information by contacting us using the information below.

Opt-Out Rights

You can opt out of:

• Marketing Communications: Follow the unsubscribe instructions in our emails or text "STOP"
• Cookies: Adjust your browser settings to refuse cookies
• Targeted Advertising: Visit the Digital Advertising Alliance's opt-out page

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can use browser extensions or privacy-focused browsers to limit tracking.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Lead information: 3 years from last interaction
• Transaction records: 7 years for legal and tax purposes
• Marketing preferences: Until you opt out

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and share
• Delete your personal information (subject to certain exceptions)
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

10. International Data Transfers

Our services are intended for users in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about our information practices.

12. Contact Us